As per the subject title.
I recently had to replace my credit card. For the past week I have been battling the "My Account" section of the TPG website trying to update the payment details.
My bank is confirming I am getting charged the $1.00, but when I go to TPG My Account and check the details, it is still displaying old credit card details. I cannot make any payments.
I've been trying to contact support but the 1300 number just ate up the remaining $12.00 on the account and now I cannot even call the support line on my own number. (Why I'm on a prepaid amount in this instance I have no idea since I am on the Small v2 monthly plan.)
This needs to be fixed, and I need to be refunded for the mentioned amount also. I'm not paying for a janky account management system that cannot process a simple thing like updating credit card details.
To recap: I cannot pay TPG, and I cannot CALL them either. This is getting ludicrous.
EDIT: I have now also discovered that I cannot log into the Webmail service on either of my TPG accounts. I tried it on Chrome, Firefox and even on my iPad and iPhone - it just throws me back to the login page again after I put in the details.
TPG, what is going on?! This is catastrophic!
