Payment detail update

[Ceciyau]

Have been merged and updated the WiFi and mobile payment details, however the WiFi bills have been settled but not mobile bills. This is very frustrating as kept on receiving messages as my credit card is couldn’t process ?!?

[BasilDV]

Hi @Ceciyau

Welcome to the Community!

If you are still receiving the message that the payment can't be process, then we need to raise this further with our Accounts team for further checking.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV

[Ceciyau]

 BasilDV

Thank you for your reply.  Will talk to your representatives.  The apps is not working at all, password and username works in the website but never works in the apps, how frustrating it was.

To restall the apps again, it requests sharing personal information with the apps company, it is stealing personal data.  Please go back and review the apps usage, That is not user friendly at all.

[BasilDV · Accepted solution]

Hi @Ceciyau

Thanks for your feedback.

If you are using your mobile account details to login, then it will not work.

Currently, the App can only provide access to our ADSL and NBN broadband account.

Our team is still working on improving our App and updates will be applied once available.

Let us know if you need further assistance.

BasilDV