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Payment extension

Level 2
Hi, I was wondering what the best way is to get a payment extension till next week Thursday??

Hi  @mirco010,


We have a Financial Hardship Policy for our customers that did not meet their financial commitments due to one or more contributing factors such as:

-Loss of employment of you or a family member
I-llness, physical incapacity, hospitalisation or mental illness of you or a family member
-Family breakdown
-A death in the family
-Being a victim of domestic or family violence
-Natural disaster
-Other factors resulting in an unforeseen change in your capacity to meet payment obligations, whether through a -reduction in income or through an increase in non-discretionary expenditure
-Loss of employment / financial impacts associated with COVID-19

To request assistance, complete the form at

You may contact our Financial Hardship team by emailing or calling 1300 056 356:

The earlier you contact us, the better. Discussing your situation gives us the opportunity to help you manage your financial hardship and keep your services connected. We endeavour to act with compassion and sympathy, and to accept reasonable arrangements, taking into account each customer’s individual circumstances and the services supplied.

For more information, please visit

If you need anything else, do not hesitate to let us know.