Payment issue

cecilia022
Level 2
Hi
I keep getting messages that the debit transaction was declined for our internet service but payment was taken. So I don't know what's going on but obviously an error on your system is not connecting my account to payment service. Please find attached a screenshot of debiti payment on Nov 2nd.
Kind regards
1 REPLY 1
Ahra_G
Moderator

Hi @cecilia022

 

We'd be glad to check your account. Any chance you can PM us with your TPG username or customer ID? 

 

Thanks! 

Ahra_G