Hi @12kath
TPG is a prepaid service; As part of our billing system’s automation, we charge 7 days before the next billing cycle. Therefore if your service is interrupted during a cycle, you have paid in advance. If you experience an outage we will assess whether you are eligible for a credit as a result of any inconvenience suffered. By operating this way we are able to keep costs down to continue offering the best value deals possible to our customers.
BasilDV
