Hi @6339220,
Welcome to TPG Community!
We regret to hear that you've decided to cancel your NBN service? Were you able to contact our Accounts team to process it?
If not, please shoot me a Private Message with your preferred time and best number to be contacted along with a short message of the reason of your cancellation and I'll arrange a call from them for your convenience.
How to send a PM? Click here.
Kind regards,
BasilDV
