Welcome to TPG Community!
We have located an account using your community details, but we'd like to make sure that we got the right one.
Please PM us your TPG customer ID, username and complete address and we will arrange a specialist to contact you for assistance.
To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community
Hi @riazafridi77, thanks for providing the account details via PM.
We can see that you have been in touch with one of our specialists who advised you to send an email to finalise the request.
Nonetheless, we'll have an Escalation Officer contact you tomorrow before 12pm ACT time to further discuss the matter.
Should you have a preferred contact number and time, please send it via PM.
Let us know should you have further queries. Thank you.