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Please refund my roaming activating charges

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Level 1a
Hi

I have activated roaming for a while when I was traveling to Singapore. I noticed my account has charged 480$ immediately.

So now I have disabled roaming as I no longer need it. Please help me to get refund ASAP as I can not wait for 30 days of waiting time

Cheers
Roshan
1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi @roshanwijesena, we have sent you a PM asking for additional account details.

 

Please send the information the address we have provided and let us know if you need further assistance. Thank you.

View solution in original post

5 REPLIES 5
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Moderator

Hi @roshanwijesena,

 

Welcome to TPG Community!

 

We have located the account using your community details. As per checking, the payment is still in progress and we have not received the $480 yet. We need to wait for the payment to be received by TPG first before we can send a request for a refund.

 

We will closely monitor this and keep you posted for updates where possible. Thank you.

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Level 1a
Thanks for the reply.

Do you have any idea how long will take to have my refund ? 30 days seems too high😒

Thanks
Highlighted
Moderator

Hi @roshanwijesena, we'll check what can be done regarding the refund time frame.

 

Once we receive the payment, we will send a refund request to our Escalations Team.

Highlighted
Moderator

Hi @roshanwijesena, we have sent you a PM asking for additional account details.

 

Please send the information the address we have provided and let us know if you need further assistance. Thank you.

View solution in original post

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Level 1a

Hi

 

Customer support team told me they havel already refunded money to my account.

 

Thanks for your support.

 

Regards