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Port fail - Optus to TPG Mobile

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Level 1a

Hi I received a SMS regarding Port Fail for my existing Optus mobile number that i wish to take with me to TPG.  I have called and the team seems to be closed during business hours (I called numerous times, put on hold at 10am, 11.30am this morning) and contacted chat support who transfer me but I go nowhere. 

 

Can anyone let me know what i need to do? I have replied to the email I was sent too which auto replied me to call the 13 number which is closed off.

 

I look forward to hearing from you.  THanks!