Hi I received a SMS regarding Port Fail for my existing Optus mobile number that i wish to take with me to TPG.  I have called and the team seems to be closed during business hours (I called numerous times, put on hold at 10am, 11.30am this morning) and contacted chat support who transfer me but I go nowhere.    Can anyone let me know what i need to do? I have replied to the email I was sent too which auto replied me to call the 13 number which is closed off.   I look forward to hearing from you.  THanks! ... View more

Hi TPG,   I received a message today by SMS indicating my Port Failed.  I tried to contact by phone but the customer service team seems to be closed eventhough it is Australian business hours right now.  Can someone please advise?  I am not sure if my Optus account was prepaid or postpaid but would like to bring my number over to TPG.     I have chatted online with online support who keep transferring me to different online chat support but I don't receive any further support chats.   I look forward to hearing from you. ... View more