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Porting mobile phone number scam protection

Level 1a

Just wondering what TPG's protection against scam porting when someone is trying to steal your identity.  With the increase in identity theft, I would like to know that TPG has policies and procedures in place to prevent this from happening.

2 REPLIES
Moderator

@colaman TPG follows the standard porting process across all mobile providers. If any illegal porting is reported TPG immediately conducts investigation and assist or process the reversal of the illegal porting.

Level 1

But is there anyway of stopping this before it happens? The suggestion below taken from recent article:

 

Proactive consumers can request a note be made on their account by telco staff to boost identity checks such as a private PIN but few do until they are targeted.

 

Source: https://www.news.com.au/technology/online/security/i-was-really-shaken-up-aussies-continue-to-get-th...