Hi @timbertom,
Welcome to the community!
Thanks for bringing this to our attention.
I will raise this to our network team to check the porting category of our NBN VoIP service also if it is possible to port out the home phone number alone.
For documenation purposes, drop me a private message with your account details (Username/Customer ID together with the address on file).
How do I private message (PM) in the community
Regards,
Hello,
I'm on the NBN Business FTTC XXL Bundle Superfast contract.
I want to port out my Telephone number and remove the voip feature, and still have the internet side connected.
Can you please confirm if this voip number is connected to a Category A (simple porting) or Category C (complex porting).
