Hi @80108331
Welcome to the Community!
Are you a TPG Australia or TPG Singapore customer?
If you're a TPG AU customer, please send me a PM with your TPG username or customer ID number.
If you're a TPG Singapore customer, you may visit their FB page at https://www.facebook.com/TPG-Singapore-785533401811953/ or by sending an email to support@tpgmobile.sg.
BasilDV
