Prepaid bill return

[lisayanzh]

Hi I ported out from tpg to other courier, as it was prepaid, so tpg still charged me the bill for this month, and I called to 131423 on 14/06/2021, and one consultant told me money will back to my account 3-5 business day, but till today I haven’t received, can you please check?

[Riezl]

Hi @lisayanzh , please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account and look into this.

To send a PM, please refer to this link: How do I private message (PM) in the community 

[lisayanzh]

Hi I haven't gotten any reply for this request

[Riezl]

We have made a follow up with our Mobile Team and someone will be in touch to further discuss the matter.