Question regarding extra data charged

[4480388]

Hi
I've received the following message, via text 'TPG Mobile: You've been charged for 2GB extra data block for billing period ending 15/04/2021. See usage at tpg.com.au/account (30 minutes delay)' I did not receive any data warning and am only just over my data limit. Can this extra fee be waived please as it was charged for yesterday and my data billing cycle restarted today.

[Anonymous]

Hi @4480388,

Thanks for raising this to us, we'd love to help arrange one of our Mobile Specialists contact you to discuss details of the charges on the account. Please shoot me a private message with your best contact number and preferred time also include your account details (Username/Customer ID together with the address on file).

How do I private message (PM) in the community

Regards,

Hi
I've received the following message, via text 'TPG Mobile: You've been charged for 2GB extra data block for billing period ending 15/04/2021. See usage at tpg.com.au/account (30 minutes delay)' I did not receive any data warning and am only just over my data limit. Can this extra fee be waived please as it was charged for yesterday and my data billing cycle restarted today.