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RE: Mobile Data Reached? Yet direct payment has been made today?

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davidinnes
Level 2

This morning I woke up to a SMS message saying my Mobile Data Limit has been reached. I have had look at my billing periods, and notice today I paid (via direct debt as usual) my account.

 

I have tried to call TPG on 13 14  23 but am told I can not speak to someone because of call demand and to ring back later.

 

Would someone please contact me as a matter of couresty and some urgency because I can no longer dial out 1300 numbers or mobiles?? The message says my account is about to expire?

 

1 ACCEPTED SOLUTION

Accepted Solutions
Ahra_G
Moderator

Hi @davidinnes

 

We apologise for the inconvenience caused. 

 

We have since raised this matter to our Mobile Support Team. 

 

Kindly await for their call today for further assistance. 

 

 

Regards, 

Ahra_G

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1 REPLY 1
Ahra_G
Moderator

Hi @davidinnes

 

We apologise for the inconvenience caused. 

 

We have since raised this matter to our Mobile Support Team. 

 

Kindly await for their call today for further assistance. 

 

 

Regards, 

Ahra_G

View solution in original post