Re-activate account after late payment?

[fountain1]

I was a little late in updating my payment details so my account was disabled (my sim data inactive). I've recently updated my payment details successfully using the new portal (and old, just in case) and I've paid the outstanding balance on my account in full. However, my account has not been reactivated - I thought this would happen automatically. Could someone please help me figure out what's going on and how to reactivate it? Thank you

[Anonymous]

Hi @fountain1,

I can see that you have been in contact with one of our Mobile Specialists and the issue has been escalated for investigation. Updates will be provided via SMS or Phone call when it becomes available, we apologise for any inconvenience.

Regards

I was a little late in updating my payment details so my account was disabled (my sim data inactive). I've recently updated my payment details successfully using the new portal (and old, just in case) and I've paid the outstanding balance on my account in full. However, my account has not been reactivated - I thought this would happen automatically. Could someone please help me figure out what's going on and how to reactivate it? Thank you

[fountain1]

Hi, I am still unable to use any data from my main sim. This issue only happened when the billing cycle renewed and payment wasn't made. Payment was made with new payment system but data/account was not unlocked. This is not an issue on my end - I have been without access for almost two weeks now. Could someone please fix this bug as soon as possible? Thank you

[Anonymous]

Hi @fountain1,

I responded to your Private Message and still awaiting for response, Please send us your alternative contact number and we will arrange another call tomorrow. Based on the initial log, our Mobile Technical Team needs to perform real-time test for assessment.

Regards,

 

Hi, I am still unable to use any data from my main sim. This issue only happened when the billing cycle renewed and payment wasn't made. Payment was made with new payment system but data/account was not unlocked. This is not an issue on my end - I have been without access for almost two weeks now. Could someone please fix this bug as soon as possible? Thank you