Get online support
Hi @sbayley
Welcome to the community,
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?
Regards,
Karl
Check your account might be the same issue I have.
https://community.tpg.com.au/t5/Broadband-Internet/Archer-VR1600-Modem-hacked-with-hundreds-of-dolla...