I was told by a sales rep the cheapest NBN plan included home phone service and it doesn't. I cancelled the same day and went back to ADSL + home phone. An NBN modem was then sent to me days later and I refused the delivery and it was returned.
I was charged $10 for this.
I was charged $10 for the "Oz talk" home phone service but I am still paying 25 cents for each phone call I make!
I was then charged $15.14 for a "top-up" even though I was charged $10 for "Oz talk" unlimited local phone calls.
I am owed a refund of $35.14 and I am still not on unlimited phone calls.
How can I be charged $10 for "Oz talk" and then also charged 25 cents a call?!
I have tried calling TPG over a dozen times in the last 2 weeks, online chatting many times, emails, and posting on here twice now. Each time I am just referred to someone else. I am due a refund of $35.14 + the phone calls I have been charged since May 13, AND PUT ME BACK ON UNLIMITED LOCAL CALLS.
No more phone calls, no more passing the buck. Just refund me and fix it. I have been a customer for over 13 years!