The POIV being reversed means it can now be refunded. Our team tried to contact you last Wednesday but no avail. Could you shoot us a PM with your best contact time so we can arrange another call from one of our Accounts Specialists Team to discuss the refund.
How to send a PM?
Sorry, but I am not getting this. TPG texted me, “TPG ls be advised that the $20 Phone Prepayment Outside Included Value was reversed.It is credited on the account.” Am I getting the $20 back or not?