Dear customer service,
I have sent the request for cancellation and refund via email to cancel@tpg.com.au but I was told that I need to pay the outstanding fee of $58 something. I have called TPG a few times last year reporting the internet failure of my NBN service but nothing has been approved, I cannot even use internet properly to watch my start TV or wifi at home. After struggling for a few months I have decided to switch to Vodafone since late August 2018, but because my credit card is connected to my NBN service so I have been charged automatically even though I am Not using TPG at all, I dont think this is fair to us as customers. Thanks for my credit card being expired in December last year I noticed that I have been charging for no service for all these months. I request the refund for the past 4 months and please also waive the $58something outstanding. I have been paying for so long for this service and it would be a big big disappointment as customers if you force me to pay for the service that I did not use for months. Please dont treat your clients like this, I have chosen TPG because of trust, plese dont let me hate you. Thanks!
Regards,
Ivy
