Hi @westonchinese, we are sorry to know about what happened and we'd like to help get to the bottom of this.
We have located 2 active accounts using your community details and we'd like to make sure that we'll be working on the right one.
Please PM us your TPG customer ID, username and complete address. To send a PM, please refer to this link: How do I private message (PM) in the community
Thanks for sending the details via PM, @westonchinese. We can see that this has been raised to our Escalations Team who discussed a resolution to the concerns you have raised.
If you have further queries, please let us know.