Refund issue

[yennip88]

I HAVE NOT RECEIVED $48.38 REFUND (REFERENCE NUMBERS xxxxxx & xxxxxx ). I WAS TOLD THAT I WILL GET THE REFUND WITHIN 2 BUSINESS DAYS BUT IT'S ALREADY 3 WEEKS PASSED.

I HAVE CALLED 5 TIMES AND I ALWAYS BEEN TOLD THAT I WILL BE GETTING REFUND WITHIN 24-48 HOURS. THE WORST PART IS 3 OUT OF THOSE 5 PHONE CALLS THEY PUT ME ON HOLD AND THEN HUNG UP ON ME, I REMEMBER 2 OF THEIR NAMES ARE JOANNA AND PEARL.

ONE OF THE LADY NAMED 'PEARL' ALSO REFUSED TO ATTEND TO MY ISSUE UNLESS I TURN OFF THE PHONE RECORDING, WHEN I REFUSED TO DO SO SHE JUST HUNG UP ON ME. IT IS MY RIGHT TO INSTALL WHATEVER RECORDING APP ON MY PHONE AND IT'S NOT YOUR RIGHT TO TELL ME NOT TO USE ANY APP ON MY PHONE.

I'VE BEEN WITH TPG SINCE 2014 (8 YEARS) AND SPENT $5907.36 BUT THIS IS HOW I'M GETTING TREATED.

WHEN WILL I RECEIVE A REFUND??? REFUND MY MONEY NOW!!!. IT'S SO EASY WHEN YOU CHARGED MONEY BUT SO HARD WHEN YOU REFUND?!?

[Shane]

This has been raised to our Complaints Resolution Team for investigation and now under assessment, expect an update from one of our Complaints Resolution Case Manager when it becomes available via SMS, Phone call or Email. We apologise for any inconvenience.

Regards,

I HAVE NOT RECEIVED $48.38 REFUND (REFERENCE NUMBERS xxxxx & xxxxx ). I WAS TOLD THAT I WILL GET THE REFUND WITHIN 2 BUSINESS DAYS BUT IT'S ALREADY 3 WEEKS PASSED.

I HAVE CALLED 5 TIMES AND I ALWAYS BEEN TOLD THAT I WILL BE GETTING REFUND WITHIN 24-48 HOURS. THE WORST PART IS 3 OUT OF THOSE 5 PHONE CALLS THEY PUT ME ON HOLD AND THEN HUNG UP ON ME, I REMEMBER 2 OF THEIR NAMES ARE JOANNA AND PEARL.

ONE OF THE LADY NAMED 'PEARL' ALSO REFUSED TO ATTEND TO MY ISSUE UNLESS I TURN OFF THE PHONE RECORDING, WHEN I REFUSED TO DO SO SHE JUST HUNG UP ON ME. IT IS MY RIGHT TO INSTALL WHATEVER RECORDING APP ON MY PHONE AND IT'S NOT YOUR RIGHT TO TELL ME NOT TO USE ANY APP ON MY PHONE.

I'VE BEEN WITH TPG SINCE 2014 (8 YEARS) AND SPENT $5907.36 BUT THIS IS HOW I'M GETTING TREATED.

WHEN WILL I RECEIVE A REFUND??? REFUND MY MONEY NOW!!!. IT'S SO EASY WHEN YOU CHARGED MONEY BUT SO HARD WHEN YOU REFUND?!?