Refund issues

[yngve974]

Our adsl line got disconnected in September 2019 and being with tpg since 2013 we have been happy customers till now. We are out of contract and being charge from September 2019 to January 2020 a sum on $350 for internet service that didn’t exist, nor did they call me or even email me to get me onto the national broadband. I have been emailing cancellation accounts team for almost 1 month with promises that the head manager will call me but they don’t. Initially the help desk person said l have a case and will be refunded, but it’s the principal here I have been with tpg since 2013 and when it comes to resolve an issue they fail in this aspect miserably. I have told them l want the refund reconnect to tpg but it falls on deaf ears. I want this resolved ASAP! Tpg is good at taking money but no listening to long term customers. Enough is enough.

[Shane]

Hi @yngve974 ,

We're sad to know that you're having issue with the account. We're able to locate an account using your community details and we've seen that you have been in contact with one of our Account Specialists. Based on the latest log on file the refund is now under assessment and investigation. Further updates will be provided when it becomes available within 3-5 working days.

We'll pass this on to our Team for additional reference on this case. Let us know should you require further assistance. Cheers!