Hi @yngve974 ,
We're sad to know that you're having issue with the account. We're able to locate an account using your community details and we've seen that you have been in contact with one of our Account Specialists. Based on the latest log on file the refund is now under assessment and investigation. Further updates will be provided when it becomes available within 3-5 working days.
We'll pass this on to our Team for additional reference on this case. Let us know should you require further assistance. Cheers!