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Refund of adsl connectoun fee?

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ruth9993
Level 2
Hi I recently signed up with TPG. Initially for the adsl plan and a modem was sent out. A week later you guys contacted me and moved me over to NBN. I signed up for 18 months. I was told ( by the manager Gina) that when I returned the adsl modem i would receive a refund of the initial adsl connection fee I had paid. I returned the modem last month and am still awaiting the refund. Could you please look into this for me?
Thank you
Ruth
1 ACCEPTED SOLUTION

Accepted Solutions
Shane
Moderator

Hi @ruth9993,

 

We apologise for the delay, we chased this with our Account Specialists Team, expect a call between now to 30mins.

 

Regards,

 

 

STILL waiting for a call back on this one 😔

View solution in original post

3 REPLIES 3
Shane
Moderator

Hi @ruth9993,

 

I chased this to our Account Specialists Team and arranged them to contact you tomorrow to discuss details of the refund. Expect them to call you between 10-12NN AEDST.

 

Let us know how it will go.

 

Cheers!

 

 

Hi I recently signed up with TPG. Initially for the adsl plan and a modem was sent out. A week later you guys contacted me and moved me over to NBN. I signed up for 18 months. I was told ( by the manager Gina) that when I returned the adsl modem i would receive a refund of the initial adsl connection fee I had paid. I returned the modem last month and am still awaiting the refund. Could you please look into this for me?
Thank you
Ruth
ruth9993
Level 2
STILL waiting for a call back on this one 😔
Shane
Moderator

Hi @ruth9993,

 

We apologise for the delay, we chased this with our Account Specialists Team, expect a call between now to 30mins.

 

Regards,

 

 

STILL waiting for a call back on this one 😔

View solution in original post