Refund

[kevinfanchiang]

Hi,

My home internet was disconnected in the morning on 4th of May. On the next day, I had confirmed through phone call with TPG customer service that it was a scheduled disconnection of old ADSL service for NBN service rollout in my area. On the same day, I was told the old ADSL service would not be provided anymore by TPG.

However, I found out my bank account got direct debited a monthly fee of $59.99 on 9th of May for a period of 14th May to 13th June.

Why charge me a fee over a discontinued internet service? I need someone look into this and refund my money.

[Ahra_G]

Hi @kevinfanchiang, 
 

It is probable that your connection has been disconnected but the account remained active hence the charge. We'd be keen to check if this is the case. 

Please send your Customer ID or username via private message so we can search for your account and assist you further. 

Thanks! 

Ahra_G

[kevinfanchiang]

I pm you the detail, please check.

[Shane]

Hi kevinfanchiang,

Our Team tried to contact you multiple times but no available, the caused us service disconnection is due to the decomissioned old copperline. Send us a PM with your best contact number and preferred time we will arrange our Accounts Specialists team to contact you to discuss details of getting a NBN connection. 

How to send a PM? - https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093.

Regards,