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Regarding my tpg account login

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Level 2
I can’t login my tpg account from the app my tpg as it always shows incorrect password and username and tried to reset can’t. It can login from website of tpg only can you fix it.
15 REPLIES 15
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Moderator

Hi @Rabindra 

 

      

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

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Level 2
Me customer id is 6437129 and mobile no is 0450413205 and username is Rabindra. I tried a lot to login from app but it says incorrect password
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Moderator

Hi @Rabindra 

   Looking at your account now 

Thanks 

Rajen 

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Level 2
Thanks!! Can you check and let me know
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Level 2
No i am using sim only and there’s only one account how it could be!??
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Level 2
Would you mind to fix this as I cannot use that app to look my data usage and data cycle. I can login from website but I cannot login from that my tpg app.
Thanks
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Moderator

Hi @Rabindra 

   I will look at it again

Thanks 

Rajen 

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Moderator

Hi @Rabindra 

 

Please can you confirm your email adress, so that you will receive a new password
Thanks

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Level 2
I already tried and i got temporary password also but when I tried on app it doesn’t work and said username and password error.
Thanks