Slave email

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Level 1c

Hi, we recently cancelled our NBN subscription with TPG but requested within our termination email to keep email addresses running. This did not happen until chat today where our primary email was reactivated at a cost of $28. I was not made aware I wouldn't be able to access the slave addresses at any time. After spending another 2 hours on chat I'm now told the slave emails can only be set up with another cost of $28 each. This obviously not satisfactory. Is there any way slave email addresses can be accessed?

6 REPLIES 6
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Moderator

Hi @Souchy,


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Level 1c

Hi, sorry how do I send as a pm?

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Moderator

Hi @Souchy,

 

Please click on my username "KarlB" above and then click "Send a message".

 

Regards,

Karl

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Moderator

Replied via PM

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Moderator

Hi @Souchy,

 

I have requested for our Accounts Team to investigate and requested for someone to call you back.

 

Regards,

Karl

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Level 1c
  • Accounts were no help at all. Be aware people, you can pay $28.50 to keep your email going but only your 1 primary. All your slave email accounts are gone. Even if TPG tell you otherwise.