Request refund on the prepayment balance account

[Lilydales]

Hi, I've been over a month since I requested a refund on my account, but there was nothing happen.

The referrence number for this issue:61221576

[Riezl]

Hi @Lilydales , we have made a follow up with our Mobile Team and we have advised the assigned Mobile Specialist to contact you as soon as an update becomes available.