Reset modem

Level 3
Hi I reset my modem because my internet either couldn’t connect or it was so slow. Now I can’t connect. I have a message stating “your newly installed broadband equipment is waiting to automatically configured. This was 90mins a go and still the same message. 🙄

Hi @Grantsarah,


Welcome to the community!

If you're having issues with NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

We have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area you may perform basic troubleshooting, we did an article that you may find helpful see this link below.


Troubleshooting no internet connection

In this particular case, we've seen that the modem/router successfully completed self-configuration and the service has been connected for 3h 51m. Let us know should you require further assistance.