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Seeking refund for period 01 SEP - 31 DEC 2020 for non functioning NBN

5487943
Level 2

Hello,


We tried to cancel our TPG internet multiple times through 2020 as it would not work no matter what we tried.

You would not allow us to cancel, and kept placing hurdles in the way.

Fortunately we have now cancelled after many phone calls, emails and time being invested.

 

I would like a refund of the $240 spend on the service from September - December, where we never got any usage and were not provided adequate support or cooperation from your staff. 

 

Thank you for your time. 

 

User ID - xxxxx

 

Ollie Jabore,

53 Keppel St

 

1 REPLY 1
Shane
Moderator

Hi @5487943 ,

 

Welcome to the community!

 

Thanks for raising this to us, we will chase this with our Account Specialists Team and have them contact you to discuss the statement of the account please shoot me a private message with your best contact number and preferred time.

 

How do I private message (PM) in the community 

 

Regards,

 


@5487943 wrote:

Hello,


We tried to cancel our TPG internet multiple times through 2020 as it would not work no matter what we tried.

You would not allow us to cancel, and kept placing hurdles in the way.

Fortunately we have now cancelled after many phone calls, emails and time being invested.

 

I would like a refund of the $240 spend on the service from September - December, where we never got any usage and were not provided adequate support or cooperation from your staff. 

 

Thank you for your time. 

 

User ID - xxxxx

 

Ollie Jabore,

53 Keppel St