Hi @shibumasora ,
Welcome to TPG Community!
We regret to hear that you are cancelling your service with us. We're able to retrieve your account using your community details.
We'll be arranging a callback for your with one of our Account Specialists for assistance on this matter. Thus, kindly private message to us your callback number and preferred time.
How do I private message (PM) in the community
Best regards,
Angeli
