Service termination

Highlighted
Level 2

Hi,

I would like to terminate my service next month. What do I have to do? I am currently not in Australia to receive any call to my mobile number. Is it possible to communicate using email?

Thanks!

1 REPLY 1
Highlighted
Moderator

Hi @yuirzephillda 

 

We regret to know that you wish to discontinue your account with us. We need to have this raised to our Escalations Team. Can you PM us the following:

  • Customer ID or username of the account you wish to cancel
  • Reason for cancellation
  • Your Email address

Also, we'd like to clarify if you completely moved out of Australia or not.

 

For your reference: How do I private message (PM) in the community

 

Regards,

Will