Set up direct debit

[gtbaker61]

Hello,

Please help! I am going around in cirlcles. 

I have set up a new account for phone and internet with TPG. 

We are trying to set up direct debit and have completed a form online but it doesn't seem to register. It's still blank. 

I have recieved an email from TPG stating they may charge and disconnect the service! 

I have called a number of times to no avail. We keep getting told to go online and complete the form. 

We go online, complete the form, and again it doesn't work! Even trying to view invoices doesn't work and when I check the balance, it states we owe nothing. 

We are at the end of our tether. 

Please help! 

[Anonymous]

Hi @gtbaker61 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.

To send a PM, please refer to this link: How do I private message (PM) in the community