NBN installation went wrong in my new unit, I have called, emailed, chatted multiple times. Nobody responded.
So I asked for termination on March 23, wrote in many many times but still nobody responded.
Bad, bad, bad.
You have the courtesy to even deduct the second month subscription when there was no internet connection from March 12, from day 1 there was NO service.
STOP the direct debit, and refund me the NBN fee and two months subscription. My customer ID 5855211.
Get your company in order and respect your customers please! Call me.
I will write in to Ombudsman.