NBN installation went wrong in my new unit, I have called, emailed, chatted multiple times. Nobody responded. So I asked for termination on March 23, wrote in many many times but still nobody responded. Bad, bad, bad. You have the courtesy to even deduct the second month subscription when there was no internet connection from March 12, from day 1 there was NO service.    STOP the direct debit, and refund me the NBN fee and two months subscription. My customer ID 5855211.  Get your company in order and respect your customers please! Call me. I will write in to Ombudsman. ... View more

Just like other customers, TPG has been extremely horrible in their lack of response in the last 1.5 months. Recognizing this is lockdown situation, yet it is unbelievable that the company of that size cannot overcome the call to change the way in doing business. My internet has been wrongly connected to a different unit on March 11,  and since then multiple chats, calls, email attempts felt like going into a black hole. Empty promises every time. One neeeded to have an extreme patience to get somebody in TPG responding to the chats and calls, it was a horrendous experience. Then I wrote in on March 23 to terminate my account and seek refund. Yes, since then, again after multiple useless chats, phone calls, emails, noone emails back nor calls back. I spent so much time trying to reach them. Empty promises again, saying that my request will be attended. No, nothing. To put salt on the wound, TPG deducts another new month of internet subscription, that no service whatsoever has been rendered till now.  Hello, is anybody working ? This is my account 5855211, deal with it! It has been a 1.5 month saga, and you can't resolve my little request? Feels like a rip-off. TPG despite its name and size is completely a joke!  My next move is to write in to Victorian Ombudsman. ... View more