Swapping isp

Level 2

What the process to cancel my account?

I have been with tpg for over 5 years and found that over the last year, its been alot slower. The last 6 months worse, I have had tests done in the past. also tried the trouble shooting and even gone as far as trying a different modem.

while i know its adsl2 your service hasn't been good enough lately.




Hi @yogibear


Sorry to know that you're considering of cancelling your service with us due to this technical issue. 


We definitely want to get this resolved for you and want to help turn your experience around. 


I've completed a remote line test and this shows no physical issue on the line. 


I appreciate all the checks you've done to isolate this issue. I've now escalated your case to our Engineering team for further assessment. They'll be contacting you further via SMS or phone call within the day on the number that we have on file. 


Should you have a preferred contact time and number, please let us know via Private message and we'll forward this to the team. 


For your reference, please see How do I private message (PM) in the community


Thank you.