Switch from 20 bucks plan to 1 dollar plan, still charging me 20 bucks.

[Olipas]

Hi guys,

I receieved my bill yesterday, which showed that I need to pay 20 dollars for my mobile.

However, I have already change my mobile plan to the pay as you go mobile plan which the base cost should be only 1 dollar per month, and I am overseas now so there is no way I could use any mobile service from TPG.

If anyone know what's happening please let me know.

Thank you all in advance.

[KarlB]

Hi @Olipas 

Welcome to the community,

Our apologies for this inconvenience, I can ask one of our customer service representative to contact you regarding your concerns. Please PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, and I will request someone to contact you back ASAP.

Regards,

Karl

[KarlB · Accepted solution]

Hi @Olipas 

Thanks for your PM. I have requested for our Accounts Team to investigate and requested for someone to contact you back ASAP with an update. I have requested they contact you via email.

Regards,

Karl