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Switched NBN to Telstra, still received bill from TPG

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Level 3
Hi
I switched my NBN network and telephone service to Telstra, and the transfer completed on March 25. But TPG still charged $69.99 for my April’s network.
After chat with TPG bill and customer service, they said my NBN network still with TPG and she transferred the chat to a specialist to help cancel the TPG NBN network. But after one hour waiting, no one talk to me. I then open a new chat with technical service team member, he said I am not contact the correct department and he transferred the chat again. Another 1.5 hour waiting, still no one chat with me. I know the customer service are affected by the coronavirus, but almost 3 hours not solve any problem. That is ridiculous.
So anyone here can help me for the billing refund and cancellation network?
2 REPLIES 2
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Level 3
After another 2 hours waiting, finally get an email address: cancel@tpg.com.au for cancellation service. WTF
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Level 3
Sent my cancellation request four days ago, still no reply. Very frustrating customer service