Hi I switched my NBN network and telephone service to Telstra, and the transfer completed on March 25. But TPG still charged $69.99 for my April’s network. After chat with TPG bill and customer service, they said my NBN network still with TPG and she transferred the chat to a specialist to help cancel the TPG NBN network. But after one hour waiting, no one talk to me. I then open a new chat with technical service team member, he said I am not contact the correct department and he transferred the chat again. Another 1.5 hour waiting, still no one chat with me. I know the customer service are affected by the coronavirus, but almost 3 hours not solve any problem. That is ridiculous. So anyone here can help me for the billing refund and cancellation network? ... View more

Hi, Customer ID:5080124. We lost internet and telephone connection after 10am this morning. The modem’s DSL and WAN light are not light. I tried reset the modem and change to another modem, it is still not working. It seems the NBN line have some problems. Because we are in the shopping centre, we asked other shops, it seemed the whole internet connection is down in Lake Macquarie square. Please have a quick check and help to resolve this issue. ... View more

Applied to upgrade from “NBN FTTN Broadband XXL Bundle Standard” to “NBN FTTN 50+$10 OZ Talk” $79.99/month last Friday. Received an email said will be processed within 1day, and debited $10 from my bank account, but until now this still not process. Could you please help me to have a check? Thanks. ... View more