TPG Changed IP address without any notification

[cepunsw]

HI there, 

We have internet services with TPG for a number of years now.

This morning, TPG changed the IP address without any notification to given to us. The worst part is that the new IP address is on the black list. 

1. why werent we informed when the IP address was changed by TPG?

2. what was the resson for the IP address to be changed?

3. Why were we given an IP address which was blacklisted to start off with?

I've been on hold with TPG for the last 6 hours (from 10.30 to 4.45 and counting) - each time the line goes through, someone picks up and puts me on hold!!! this is beyond ridiculous!!!!!!!

Can this be resolved as soon as possible PLEASE!!!!! this is so frustrating.

[David_M]

Hi @cepunsw 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @cepunsw 

Your ADSL SSS service seems normal.

I dont have the access to look into or change back any IP addressing.

I have escalated this to the team who can help, and they should call you back within 24-48hrs to help resolve this.

regards,

David_M

[cepunsw]

Hi David_M,

Thank you for your response but this issue has not been resolved as yet. What do I have to do to get thi sorted asap.

Due to this issue, we cant send out any emails from our system - and this is really crippling. 

You said someone will call me back with 24-48 hours but no one has contacted me as yet!!! and its almost 48 hours already!!!!! And since its friday afternoon already (4.15pm) - when will the "team" call ?? Do you expect me to sit around all weekend in anticipation of your "team" calling?

Is there a number I can call - without havint to wait for 6+ hours to have my issue explained, and god forbid resolved?

Avinash

Ph: 0400574074

[David_M]

Hi @cepunsw 

Apologies for that, i have re-sent the followup request.

Thanks,

[David_M]

Hey,

Just as a try, make sure IPv6 is disabled because that is dynamic.

IPv4 should be static.

Restarting the modem may kick it back to your old one as well.

[cepunsw]

Hi David,

We also tried doing that but it still doesnt work.

Plus we havent received any calls from your "Team" as yet.

This is most frustrating!!!!!

If this doesn't get resolved today, i'd like a full refund of our bill.

and I'll embark on moving away from TPG - as its pathetic that TPG cant resolve our issues and it over 5-6 days already.