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TPG Rip Off Scammers - Prepayment not being refunded when cancelling service

Level 1a

How can TPG get away with this practice of refusing to refund a prepayment for a mobile phone service which is basically acting as a deposit ???

Deposits should always be fully refundable when it has not been used !!

1 REPLY 1
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Moderator

Hi @QPR_FC,

 

Welcome to the community!

 

We're sad to know that you're considering to cancel the service with us. We'd like to take this opportunity to turn around your experience, to better understand the situation please PM us your account details (Username/Customer ID together iwth the address on file).

 

In case you need a reference: How do I private message (PM) in the community

 

Regards,