TPG scam? - getting billed after service deactivation. can you pls deactivate my phone number? i had requested it 3 wee

[vincentwu]

TPG scam? - getting billed after service deactivation.

can you pls deactivate my phone number? i had requested it 3 weeks back and i am still getting billed and it's still active.

I have been on the phone for hours multiple times a day and no one picks up.

I spoke to your rep on the phone regarding the cancellation of Phone xxxx. Looks like she didn't do her job apart from being a salesperson asking me to transfer the phone number to my uncle's aunties, and cousins.  Please be professional and resolve this ASAP.

get in touch ASAP and resolve my issue. else I will complaint to the communication ombudsman.

News channels are free to use the above text.

[BasilDV]

Hi @vincentwu 

Have you tried the steps here: https://support.tpg.com.au/top-your-mobile-prepaid-balance-my-account

Did you use your Mobile Account Username or Customer ID number to login online?

BasilDV

[vincentwu]

yes. i use the correct user id and password log in then my mobile get the verify code by sms.

the error just as i said in the first post include screenshot. Can you have a look?

[BasilDV]

Let us check the status of your account, @vincentwu 

Please send us a private message with your account details.

BasilDV