TPG won't let me cancel my account

[RossP123]

Can someone please cancel my NBN account? I no longer live at the address and I am out of contract and I have been sent through to an automated voice system three times when I call and make the request. The operators keep refusing to help me. 

[Anonymous]

Hi @RossP123 ,

Welcome to the community!

We're sad to know that you're considering to cancel the service with us. We'd like to arrange one of our Account Specialists to contact you to discuss details of cancellation. PM me your account details (Username/Customer ID) together with your best contact number and preferred time.

In case you need a reference:

How do I private message (PM) in the community 

Cheers!