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I applied for broadband cancellation but still get charged bills

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Level 1

Hi Team,

 

I have applied for cancellation for my broadband service in November last year and I received your email confirmed that my application is successful.

 

However, when I browse my bank statement for the past few months, I noticed that you are still charging bills to my bank accounts even until now. Please check my account's status and refund my money asap.

 

 

2 REPLIES 2
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Moderator

Hi @6593420

 

Welcome to TPG Community!

 

We were able to locate the account and can confirm that it is still active.

 

We would like to arrange a call from our Accounts team to check on this further.

 

Please send me a PM with your preferred time and best number to be contacted.

 

How do I private message (PM) in the community

 

BasilDV

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Moderator

Hi @6593420

 

We understand that our Accounts team has been in touch and advised that they will assess the case.

 

Your case manager will be in touch with you as soon as an update becomes available.

 

Cheers!

BasilDV