Unable to Login to TPG My Account

[nisalml94]

Hi,

I'm a new user to TPG. I created my account and ordered a sim on Wed, Aug 17, 2022. In the email it says that I will receive an email within 2 business date once its confirmed. But up until now, I haven't received such email. 

And I cannot login to the TPG my account also. It says "Something has gone wrong. You will be redirected to the homepage. Please try again later." I have tried using both username, customer reference and order reference. But no luck, same error.

Appreciate your prompt response in checking this issue.

Thanks,

Nisal.

[Anonymous]

Hi @nisalml94, 

We'll have to check on the status of your new order. Send us a private message with your new TPG mobile number. 

Thanks!

[n10965092]

I have the same problem. And I couldn't even see the option of sending private messages.

[Rica_R]

Hi @n10965092,

Can you send us your TPG Mobile number for us to check?

You may send us a PM by checking this link:
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093/highli...

We'll be waiting for your details, thanks.