Unable to access Mobile Account

[hd00]

Hi,

I tried logging in https://www.tpg.com.au/myaccount with my phone number to update my expiring credit card details and I got this error message

Spoiler

The requested URL was rejected. Please consult with your administrator.

Your support ID is 67402df1-7ebf-4f5d-8847-280d2cb1dae7

Error 403 - Forbidden

F5 site: sg3-sin

[Go Back]

This has never happened to me before and I've been with TPG since 2018

[BasilDV]

Hi @hd00 

Aside from using your mobile number, try to use your customer ID number instead.

Let us know how it goes.

BasilDV

[hd00]

It also doesn't work. Same 403 error message.

Spoiler

The requested URL was rejected. Please consult with your administrator.

Your support ID is b284afef-b52a-4205-8853-7343e45807e3

Error 403 - Forbidden

F5 site: sg3-sin

[Go Back]

I'm currently overseas and have been for quite a while. Is it a problem? I can pm you my phone number/Customer ID if that helps.

[BasilDV]

Hi @hd00

We'd like to check on this further.

Please send us a private message with your account details.

BasilDV