Unable to activate FaceTime

[xy8197]

Hi,

I’m having issues activating FaceTime with my new SIM. I tried restarting the phone a couple of times, but it still didn’t work. Please kindly assist. Thanks!

[Anonymous]

Hi @xy8197, 

If your mobile SIM is already activated and the mobile data is ON, you should not have a problem accessing Facetime. Kindly ensure that your mobile data is enabled if activating thru our network. Have you tried to your Facetime using a WiFi connection?

-Angeli

[xy8197]

Hi @Anonymous , 

Thanks very much for your quick response!

I have tried activating FaceTime with and without Wifi. Both failed. It kept saying an error incurred (please see attached). 

Thanks and Regards,

Doris 

[Anonymous]

Hi Doris, 

It seems that this is not an issue related with your mobile data nor Wi-Fi. I recommend that you contact Apple Support regarding this error. You can also check https://support.apple.com/en-ph/HT201422.  

Regards,

Angeli

[xy8197]

Hi @Anonymous ,

Thanks very much for the reply!

The link isn't working. Anyways, may I confirm that TPG supports iMessage and FaceTime? 

Thanks and Regards,

Doris 

[Anonymous]

Hi @xy8197, 

For as long as your iMessage and FaceTime are activated on your iPhone, it should work using your mobile data connection.

Regards,

Angeli