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Unable to activate FaceTime

xy8197
Level 2
Hi,

I’m having issues activating FaceTime with my new SIM. I tried restarting the phone a couple of times, but it still didn’t work. Please kindly assist. Thanks!
5 REPLIES 5
Angeli
Moderator

Hi @xy8197

 

If your mobile SIM is already activated and the mobile data is ON, you should not have a problem accessing Facetime. Kindly ensure that your mobile data is enabled if activating thru our network. Have you tried to your Facetime using a WiFi connection?

 

-Angeli

xy8197
Level 2

Hi @Angeli , 

 

Thanks very much for your quick response!

 

I have tried activating FaceTime with and without Wifi. Both failed. It kept saying an error incurred (please see attached). 

 

Thanks and Regards,

Doris 

Angeli
Moderator

Hi Doris, 

 

It seems that this is not an issue related with your mobile data nor Wi-Fi. I recommend that you contact Apple Support regarding this error. You can also check https://support.apple.com/en-ph/HT201422.  

 

Regards,

Angeli

xy8197
Level 2

Hi @Angeli ,

 

Thanks very much for the reply!

 

The link isn't working. Anyways, may I confirm that TPG supports iMessage and FaceTime? 

 

Thanks and Regards,

Doris 

Angeli
Moderator

Hi @xy8197

 

For as long as your iMessage and FaceTime are activated on your iPhone, it should work using your mobile data connection.

 

Regards,

Angeli